Workplace conflict is inevitable. You may have either come across it before, are currently tackling it, or are about to face it. Therefore, as a leader, it is imperative you are equipped and confident in turning uncomfortable encounters into stronger relationships.
In this webinar replay, Keith Ayers, Founder of Intégro Leadership Institute, author of Engagement is Not Enough: You Need Passionate Employees to Achieve Your Dream (Elevate, July 2008), and one of the world’s most respected experts on the topics of employee engagement, leadership effectiveness and workplace trust, will show you how to harness the power of workplace conflict.
Keith will cover:
- The destructive and productive conflict behaviours of each DiSC® style.
- How to manage responses to conflict situations.
- Communication strategies when engaging in productive conflict with colleagues.